We’ve designed our booking and cancellation policy to be simple, clear, and stress-free — so you can plan your stay with confidence.
Simple, year-round pricing
Enjoy consistent rates throughout the year.
Confirming your booking
No deposit is required to secure your booking.
Cancellations
- We kindly ask that any cancellations be made at least 14 days prior to arrival.
- As we do not require deposits or upfront payment, no refunds apply for cancellations.
- If a booking is cancelled within 14 days of arrival and you later wish to rebook, availability may be limited during busy periods, as sites are often reallocated to other guests. We will always do our best to accommodate rebooking requests where possible.
- No refunds or credits are issued for early departures or changes after check-in.
Peak periods
Christmas, New Year, Easter, school holidays, and long weekends.
- A minimum stay of 2 nights applies to Holiday Cabins and King Flats
- Due to high demand, availability for rebooking at short notice cannot be guaranteed
Cabins
- Cabin bookings include two (2) adults
- Additional adults and children incur extra charges
- Children are classified as ages 3–17 years
- Infants under three (3) years stay free
- Maximum cabin occupancy limits apply at all times
Cleaning & damage
- Cabins are to be left clean and tidy, with all facilities in good working order
- Please wash, dry, and return all dishes to their designated cupboards before departure
- Excessive cleaning requirements, unwashed dishes, or damage may incur additional cleaning or repair charges
Travel restrictions
If your booking is affected by government-imposed travel restrictions, we will work with you to find the best possible solution.
Site requests
We always do our best to accommodate preferred site requests whenever possible. However, site allocations may occasionally need to change prior to or upon arrival.
If you have any questions about your booking or upcoming stay, our team is always happy to help. We look forward to welcoming you soon.