Effective date: 15 July 2026.
At Cobram Willows Caravan Park, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you make a booking, contact us, visit our website, or stay with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (where applicable).
Information we collect
When you make a booking or contact us, we may collect information including:
- Your name and contact details (such as phone number, email address, and postal address)
- Details of your stay, including dates, accommodation or site preferences, number of guests, and special requests
- Information provided through enquiries or communications with us
- Information required to manage your stay and meet our legal or operational obligations
We only collect information that is reasonably necessary to provide our services and ensure you have an enjoyable stay.
How we collect and use your information
We may collect your information when you make a booking through our website, by phone, email, or in person, submit an enquiry, or communicate with us before, during, or after your stay.
We use your information to:
- Manage and confirm bookings
- Provide accommodation, sites, and guest services
- Contact you regarding your reservation or enquiries
- Maintain guest records and improve our services
- Meet legal and administrative requirements
Direct marketing
From time to time, we may use your contact details to send you updates, offers, events, or news about Cobram Willows Caravan Park where you have provided consent or where permitted by law.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided. We do not sell, rent, or provide your personal information to third parties for their own marketing purposes.
Booking information and RMS Cloud
We use RMS Cloud as our property management and booking system to manage reservations, guest details, and our daily operations.
Information provided during the booking process may be stored and managed through RMS Cloud. RMS Cloud handles information in accordance with its own privacy policies and security practices.
Sharing your information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers where necessary to operate our business, including booking system providers, technology providers, and other services that assist us with business operations. We may also disclose information where required by law.
Website information and cookies
Our website may use cookies or similar technologies to help improve your online experience and understand how visitors use our website. This may include general information such as pages visited, browser type, and website usage.
You can manage or disable cookies through your browser settings, although this may affect some website features.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically or in physical records, and we retain it only for as long as necessary for business and legal purposes.
Accessing or updating your information
You may contact us if you would like to access the personal information we hold about you or request corrections to your details. We may need to verify your identity before making changes or providing access.
Contact us
If you have any questions, concerns, or feedback about how we handle your personal information, please contact us:
- Cobram Willows Caravan Park
- 3 Ritchie Road, Cobram VIC 3644
- Phone: (03) 5872 1074
- Email: cobramwillows@gmail.com
We will make every effort to respond to your enquiry and address any concerns promptly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements. The latest version will always be available on our website.